Customer Experience Associate - Laval Ste-Dorothee (Full-time, 37.5h/week)
Description
The Customer Experience Associate at TD Canada Trust is a frontline role focused on building strong customer relationships. Responsibilities include processing financial transactions accurately, providing information and advice on banking products and solutions, understanding customer needs, and identifying opportunities to promote services to enhance the overall customer experience. The role emphasizes customer satisfaction and achieving business objectives through timely and accurate execution of processes.
What We're Looking For
Process financial transactions like deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.,Understand and determine customer needs to recommend suitable solutions, exercising discretion in confidential matters.,Respond to and resolve customer concerns using standard procedures, escalating non-standard activities when necessary.,Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.,Ability to work in a fast-paced environment.,Exercise initiative and be accurate and detail-oriented to handle multiple tasks and changing priorities.,Ability to connect with different people verbally and in writing in a calm, courteous, and effective manner.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.
Minimum Education
High School diploma
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
Also Available At
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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