Customer Experience Associate - Lachine (Part-time, 15h/week)
Description
This role at TD Canada Trust focuses on building deep customer relationships by handling various customer service operations, providing information and advice on banking products, and identifying opportunities to promote services. The associate will process financial transactions, understand customer needs to recommend suitable solutions, resolve concerns, achieve business objectives, and contribute to a positive team environment.
What We're Looking For
Process financial transactions according to standard operating procedures, industry regulations, and TD's Code of Conduct and Professional Ethics.
Understand and determine customer needs to recommend appropriate solutions while maintaining confidentiality.
Address and resolve customer concerns, escalating exceptions as needed.
Achieve established business and sales objectives by promoting banking solutions.
Create personal connections with clients to inform them about banking solutions and processes.
Help create a positive, diverse, and equitable work environment.
Support the team by respecting colleagues, remaining dedicated, and keeping everyone informed of routine activities.
Ensure quality customer experience and recommend operational improvements.
Ideal Candidate
High school diploma and/or over one year of relevant experience.
Undergraduate degree or equivalent (an asset).
Very good organizational, administrative, planning, and time management skills.
Practical use of MS Office suite (Word, Excel, Outlook) and the Internet.
Ambitious, accurate, and detail-oriented, able to multitask and adapt priorities.
Dynamic communicator with proven customer experience skills, able to connect verbally and in writing with diverse individuals calmly, courteously, and effectively.
Minimum Education
High School Diploma (Undergraduate degree is an asset)
Hard Skills
Soft Skills
Work Hours
15 hours/week
Benefits
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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