Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis for future opportunities in Downtown Toronto
Description
TD Canada Trust is looking for a Customer Experience Associate to engage with customers, process financial transactions accurately, and provide information and advice on banking products and services. This role focuses on delivering excellent customer experiences and identifying opportunities to promote suitable solutions. This specific posting is open to applicants who identify as First Nation (Status and Non-Status), Inuit, and Métis.
What We're Looking For
Process financial transactions (deposits, withdrawals, bill payments) according to procedures and regulations.,Understand and determine customer needs to recommend appropriate banking solutions.,Respond to and resolve customer concerns, escalating non-standard issues when necessary.,Achieve assigned goals and business objectives by promoting banking solutions.,Connect personally with customers to advise them on banking solutions and processes.,Contribute to a positive, diverse, and equitable work environment.,Assist the team by respecting coworkers and staying updated on routine activities.,Deliver quality customer experiences and suggest operational improvements.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.
Minimum Education
High School diploma, Undergraduate degree or equivalent is an asset
Hard Skills
Soft Skills
Work Hours
15 hours/week
Benefits
Special Commitments
Inviting Applicants who identify as First Nation (Status and Non-Status), Inuit, and Métis
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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