Customer Experience Associate - Inviting Applicants who identify as First Nation, Status and Non-Status, Inuit, and Métis for future opportunities in Brampton
Description
This role focuses on delivering exceptional customer service by understanding customer needs, advising on banking solutions, and accurately processing various financial transactions. The associate will also be responsible for resolving customer concerns, identifying opportunities to promote TD products and services, and actively contributing to a positive, diverse, and equitable work environment.
What We're Looking For
Process financial transactions (deposits, withdrawals, bill payments) accurately and efficiently, adhering to operating procedures, industry regulations, and TD's Code of Conduct.,Respond to and resolve customer concerns, escalating complex issues when necessary.,Connect personally with customers to advise on banking solutions and processes.,Identify customer needs and open appropriate products/services.,Promote banking products, advice, services, and capabilities.,Understand and apply operating policies and procedures to ensure operational excellence.,Participate in team effectiveness and personal performance development, including cross-training.,Contribute to a fair, positive, and equitable work environment that supports a diverse workforce.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience. An undergraduate degree or equivalent is considered an asset. Established customer service skills and a broad knowledge of basic banking products are required.
Minimum Education
High School
Hard Skills
Soft Skills
Work Hours
15 hours/week
Benefits
Special Commitments
Inviting applicants who identify as First Nation (Status or Non-Status), Inuit, and Métis for future opportunities.
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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