Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis -Future Opportunities (Evergreen)
Description
The Customer Experience Associate at TD Canada Trust is a frontline role focused on building strong customer relationships. This position involves accurately processing financial transactions, understanding customer needs, and offering suitable banking solutions, products, and services. The associate is also responsible for resolving customer concerns, achieving business objectives, and contributing to a positive and inclusive work environment.
What We're Looking For
Process financial transactions (deposits, withdrawals, bill payments) according to procedures, regulations, and TD's Code of Conduct and Ethics.,Understand customer needs and recommend appropriate banking solutions while maintaining confidentiality.,Respond to and resolve customer concerns, escalating non-standard issues as needed.,Achieve assigned goals and business objectives by promoting banking solutions and completing processes accurately and on time.,Connect personally with customers to provide clear advice on banking solutions and processes.,Promote team effectiveness and participate in personal performance development to foster a positive, diverse, and equitable work environment.,Respect coworkers, remain dedicated, and keep the team updated on routine activities.,Deliver quality customer experiences and suggest operational improvements.,Willingness to learn and grow within the organization.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.
Minimum Education
High School diploma (Undergraduate degree is an asset)
Hard Skills
Soft Skills
Work Hours
15 Line of Business (implied hours/week)
Benefits
Special Commitments
Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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