Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis - Future Opportunities
Description
TD Canada Trust is seeking a Customer Experience Associate to join their Personal & Commercial Banking team in Sarnia, Ontario. This role focuses on building strong customer relationships by processing financial transactions, understanding customer needs, and recommending suitable banking solutions. The associate will contribute to a positive customer experience, achieve business objectives, and promote a diverse and equitable work environment. This particular posting is open to individuals identifying as First Nation (Status and Non-Status), Inuit, and Métis.
What We're Looking For
Process financial transactions (deposits, withdrawals, bill payments) accurately, adhering to procedures, regulations, and TD's Code of Conduct.,Understand customer needs and recommend appropriate banking solutions, maintaining confidentiality.,Resolve customer concerns using standard procedures, escalating as necessary.,Achieve assigned goals by promoting banking solutions and completing processes timely and accurately.,Connect with customers to provide clear advice on banking solutions.,Contribute to a positive, diverse, and equitable work environment by promoting team effectiveness and engaging in personal development.,Support team members, remaining dedicated and updating on routine activities.,Deliver quality customer experiences and suggest operational improvements.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience (minimum).,Undergraduate degree or equivalent (asset).
Minimum Education
High School diploma (minimum), Bachelor's Degree (asset)
Hard Skills
Soft Skills
Work Hours
18.75 hours/week
Benefits
Special Commitments
Inviting Applicants who identify as First Nation (Status and Non-Status), Inuit, and Métis.
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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