Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis - Future Opportunities
Description
This frontline role at TD Canada Trust involves building strong customer relationships by accurately processing financial transactions, providing information and advice on banking products and solutions, and identifying sales opportunities. The associate is expected to understand customer needs, resolve concerns, and ensure a positive customer experience, contributing to a collaborative work environment.
What We're Looking For
Process financial transactions (deposits, withdrawals, bill payments) following operating procedures, industry regulations, and TD's Code of Conduct and Ethics.,Understand and determine customer needs to recommend suitable banking solutions, exercising discretion in confidential matters.,Respond to and resolve customer concerns using standard procedures, escalating non-standard issues as required.,Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and timely.,Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.,Contribute to a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.,Assist the team by respecting coworkers, staying dedicated, and keeping everyone informed on routine activities.,Deliver quality customer experiences and recommend operational improvements for excellence.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.
Minimum Education
High School diploma (Undergraduate degree is an asset)
Hard Skills
Soft Skills
Work Hours
18.75 hours/week
Benefits
Special Commitments
This posting is specifically open to applicants who identify as First Nation (Status and Non-Status), Inuit, and Métis.
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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