Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis - Future Opportunities
Description
This Customer Experience Associate role at TD Canada Trust focuses on fostering strong customer relationships by managing various service transactions and offering guidance on products and solutions. The position requires accurate processing of financial transactions, effective resolution of customer issues, and the achievement of business goals, all while contributing to a positive and inclusive work environment. This specific opening is part of TD's commitment to Truth and Reconciliation, inviting applications from individuals identifying as First Nation (Status and Non-Status), Inuit, and Métis.
What We're Looking For
Process financial transactions (deposits, withdrawals, bill payments) in accordance with operating procedures and regulations.,Understand and assess customer needs to recommend suitable banking solutions.,Handle confidential matters with discretion.,Address and resolve customer concerns, escalating complex issues when necessary.,Meet assigned goals and business objectives.,Promote banking solutions and ensure timely and accurate completion of business processes.,Engage personally with customers to provide clear advice on banking solutions and processes.,Contribute to a positive, diverse, and equitable work environment through team effectiveness and personal development.,Support the team by fostering respect, dedication, and clear communication on routine activities.,Deliver high-quality customer experiences and propose operational improvements for excellence.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is considered an asset.
Minimum Education
High School diploma (Undergraduate degree is an asset)
Hard Skills
Soft Skills
Work Hours
15 hours/week
Benefits
Special Commitments
Open to applicants who identify as First Nation (Status and Non-Status), Inuit, and Métis.,Subject to provincial regulation for employment purposes.
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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