Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis - Future Opportunities
Description
This role at TD Canada Trust involves being a frontline representative, building strong customer relationships, and providing excellent customer service. Key responsibilities include accurately processing financial transactions, offering information and advice on banking products and services, and identifying sales opportunities to refer customers to relevant teams. The associate is expected to understand customer needs, resolve concerns, and contribute to a positive and diverse work environment.
What We're Looking For
Process financial transactions (deposits, withdrawals, bill payments) according to procedures and regulations.,Understand and determine customer needs to recommend appropriate banking solutions.,Respond to and resolve customer concerns, escalating non-standard issues when necessary.,Achieve assigned goals and business objectives by promoting banking solutions.,Connect personally with customers to advise them on banking solutions and processes.,Help build a positive, diverse, and equitable work environment.,Assist the team by respecting coworkers and staying dedicated.,Deliver quality customer experiences and recommend operational improvements.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.
Minimum Education
High School diploma
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
Special Commitments
This posting is specifically open to applicants who identify as First Nation (Status and Non-Status), Inuit, and Métis.
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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