Customer Experience Associate - Future Opportunities

Process financial transactions (deposits, withdrawals, bill payments) accurately and efficiently.,Understand and determine customer needs to recommend appropriate banking solutions.,Respond to and resolve customer concerns, escalating issues when necessary.,Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.,Connect personally with customers to advise clearly on banking solutions and processes.,Contribute to a positive, diverse, and equitable work environment by fostering team effectiveness and participating in personal development.,Assist the team by respecting coworkers, maintaining dedication, and providing updates on routine activities.,Deliver quality customer experiences and suggest operational improvements for excellence.,Comply with TD's Code of Conduct and Ethics.,Participate in personal performance management and development activities, including cross-training.,Keep colleagues informed about relevant information related to day-to-day activities.,Act as a brand champion for the business area/function and the bank.

High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.,Post-Secondary or Undergraduate degree (in related field) preferred.,Strong administration, organizational, planning and time management skills.,Hands-on knowledge of using MS Office (Word, Excel, Outlook) and internet.,Ability to exercise initiative, be accurate and detail-oriented to handle multiple tasks and changing priorities.,Established customer experience skills, with dynamic verbal and written communication abilities, demonstrating a calm, courteous, and effective manner.

High School Diploma (Post-Secondary or Undergraduate degree preferred/an asset)