Customer Experience Associate - Future Opportunities

Process financial transactions (deposits, withdrawals, bill payments) according to standardized procedures and regulations.,Understand and determine customer needs to recommend appropriate banking solutions.,Respond to and resolve customer concerns using standard procedures, escalating non-standard issues as necessary.,Achieve assigned goals and business objectives by promoting banking solutions and completing processes accurately and timely.,Connect personally with customers to provide clear advice on banking solutions and processes.,Contribute to a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal development.,Assist the team by being respectful, dedicated, and keeping colleagues updated on routine activities.,Deliver quality customer experiences and recommend operational improvements for excellence.

High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.,Strong administration, organizational, planning, and time management skills.,Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet.,Ability to exercise initiative, be accurate and detail-oriented to handle multiple tasks and changing priorities.,Dynamic communicator with established customer experience skills, able to connect calmly, courteously, and effectively both verbally and in writing.

High School diploma

Subject to provincial regulation for employment purposes