The Customer Experience Associate at TD Canada Trust serves as a frontline representative, focusing on building lasting customer relationships. This role involves accurately processing financial transactions, providing information and advice on various banking products and services, and actively identifying opportunities to promote solutions. The associate is expected to deliver an excellent customer experience by understanding individual needs and referring them to specialized teams when appropriate.
Process financial transactions (deposits, withdrawals, bill payments) in adherence to operating procedures, industry regulations, and TD's Code of Conduct and Ethics.,Understand and determine customer needs to recommend appropriate banking solutions, exercising discretion in confidential matters.,Respond to and resolve customer concerns using standard procedures, escalating non-standard issues as necessary.,Achieve assigned goals and business objectives by promoting banking solutions and completing business processes efficiently and accurately.,Connect personally with customers to provide clear and appropriate advice on banking solutions and processes.,Contribute to a positive, diverse, and equitable work environment by fostering team effectiveness and engaging in personal performance development.,Support the team by respecting colleagues, maintaining dedication, and keeping everyone informed on routine activities.,Deliver high-quality customer experiences and propose operational improvements for excellence.
High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.
High School diploma
15 hours/week
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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