Customer Experience Associate - Future Opportunities
Description
This role at TD Canada Trust involves being the first point of contact for customers, focusing on building strong relationships. Responsibilities include processing financial transactions accurately, understanding customer needs to recommend suitable banking solutions, achieving business objectives, and contributing to a positive team environment. The associate is expected to deliver excellent customer experiences and identify areas for operational improvement.
What We're Looking For
Process financial transactions (deposits, withdrawals, bill payments) following standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
Understand customer needs and recommend appropriate banking solutions while maintaining confidentiality.
Respond to and resolve customer concerns using standard procedures, escalating when necessary.
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and in a timely manner.
Connect with customers to advise on banking solutions and processes.
Help foster a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.
Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activities.
Deliver quality customer experiences and recommend operational improvements.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.
Undergraduate degree or equivalent is an asset.
Minimum Education
High School diploma
Hard Skills
Soft Skills
Work Hours
15 hours/week
Benefits
Special Commitments
Subject to provincial regulation for employment purposes
Also Available At
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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