Customer Experience Associate - Future Opportunities (All GTA)
Description
The Customer Experience Associate at TD Canada Trust is responsible for fostering strong customer relationships by accurately processing financial transactions, providing information and advice on banking products and services, and identifying opportunities to promote solutions. The role involves understanding customer needs, resolving concerns, and contributing to a positive customer experience and team environment while adhering to bank procedures and achieving business objectives.
What We're Looking For
Process financial transactions (deposits, withdrawals, bill payments) following standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.,Understand and determine customer needs to recommend suitable banking solutions, exercising discretion in confidential matters.,Respond to and resolve customer concerns using standard procedures, escalating non-standard activities as necessary.,Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.,Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.,Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.,Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on routine activities.,Deliver quality customer experiences and recommend operational improvements.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.
Minimum Education
High School diploma (Undergraduate degree is an asset)
Hard Skills
Soft Skills
Work Hours
15 hours/week
Benefits
Also Available At
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
We respect your privacy
BerryMap uses cookies to provide essential features, analyze usage, and improve your experience. You can customize your preferences below.