Customer Experience Associate - (Future opportunities) - Montreal - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis

Process financial transactions (deposits, withdrawals, bill payments) according to procedures and regulations.,Understand and determine customer needs to recommend appropriate banking solutions.,Respond to and resolve customer concerns, escalating non-standard issues.,Achieve assigned goals by promoting banking solutions and completing processes accurately and timely.,Connect personally with customers to advise on banking solutions and processes.,Help build a positive, diverse, and equitable work environment.,Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activities.,Deliver quality customer experiences and recommend operational improvements.

High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.,Strong administration, organizational, planning and time management skills.,Hands-on knowledge of using MS Office (Word, Excel, Outlook) and internet.,Ability to exercise initiative, be accurate and detail-oriented, and handle multiple tasks and changing priorities.,Dynamic communicator with established customer experience skills (verbal and written).,This posting is specifically open to those who identify as First Nation (Status and Non-Status), Inuit, and Métis.

High School diploma (Undergraduate degree is an asset)

Inviting applicants who identify as First Nation (Status and Non-Status), Inuit, and Métis for future opportunities.