Customer Experience Associate - Fixed term
Description
This role at TD Canada Trust involves being a Customer Experience Associate, focusing on building customer relationships, accurately processing financial transactions, and providing information and advice on banking services and products. The associate will identify customer needs, promote suitable solutions, resolve customer concerns, and contribute to a positive customer experience and operational excellence within the branch environment.
What We're Looking For
Process financial transactions such as deposits, withdrawals, and bill payments in adherence to operating procedures, industry regulations, and TD's Code of Conduct and Ethics.,Understand and determine customer needs to recommend appropriate banking solutions.,Respond to and resolve customer concerns, escalating non-standard activities when necessary.,Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and timely.,Connect personally with customers to advise them clearly on banking solutions and processes.,Help build a positive, diverse, and equitable work environment by promoting team effectiveness and engaging in personal performance development.,Deliver quality customer experiences and recommend operational improvements.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.,Undergraduate degree or equivalent is an asset.
Minimum Education
High School diploma
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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