Customer Experience Associate - Amherst
Description
This role at TD Canada Trust involves building strong customer relationships, accurately processing financial transactions, and providing information and advice on banking products and solutions. The associate will identify opportunities to promote services, ensuring a positive customer experience at the branch by understanding and addressing customer needs.
What We're Looking For
Process financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures and regulations.
Understand and determine customer needs to recommend suitable banking solutions.
Respond to and resolve customer concerns, escalating non-standard issues when necessary.
Achieve assigned goals and business objectives by promoting banking solutions.
Connect personally with customers to provide appropriate advice on banking solutions and processes.
Contribute to a positive, diverse, and equitable work environment through team effectiveness and personal performance development.
Assist the team by collaborating with coworkers and keeping them informed on routine activities.
Deliver quality customer experiences and suggest operational improvements for excellence.
Ideal Candidate
High School diploma and/or 1+ years of relevant experience.
Undergraduate degree or equivalent is an asset.
Minimum Education
High School diploma
Hard Skills
Soft Skills
Work Hours
15 hours/week
Benefits
Special Commitments
This job opportunity is subject to provincial regulation for employment purposes.
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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