Customer Care Representative
Description
The Customer Care Representative at Laura Canada will be responsible for ensuring high customer satisfaction for Laura and Melanie Lyne brands by providing excellent customer experience. This role involves addressing various customer inquiries, processing orders efficiently, documenting support calls, investigating complaints, and resolving issues professionally.
What We're Looking For
Answer customers’ enquiries relating to in-store customer issues, product availability, online shopping assistance, shipping issues and tracking, promotions, returns, etc.,Process customers’ orders promptly and efficiently through the phone or by email.,Respond to customers in accordance with internal policies and procedures while respecting established service level agreements (SLAs).,Document all inbound technical and service-oriented support calls in a case log system.,Investigate customer complaints to assist in determining service failure.,Resolve effectively and professionally any concerns or issues.,Escalate technical and service oriented issues using established procedures.
Ideal Candidate
1 year of relevant experience,Full time and flexible availability from 8:00am - 8:00pm on weekdays, and 9:00am - 5:00pm on weekends,Available for full-time on-site training for 4-6 week period
Hard Skills
Soft Skills
Work Hours
Full time, flexible availability from 8:00am - 8:00pm on weekdays, and 9:00am - 5:00pm on weekends
Benefits
Competitive health and dental benefits, generous employee discounts on all brands, professional development programs, and career advancement opportunities within a large retail network.
Special Commitments
Available for full-time on-site training for 4-6 week period
About the Company
Laura Canada
Laura Canada is an iconic family-owned women’s fashion retailer founded in 1930 by Laura Wolstein. The company operates over 140 stores across Canada under the Laura and Melanie Lyne banners, offering curated collections for women of all sizes including Petite and Plus. Based in Laval, Quebec, they specialize in high-quality apparel ranging from everyday essentials to elegant evening wear.
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