Customer Care Representative - Temporary
Description
The Customer Care Representative at Laura Canada will focus on providing an excellent customer experience to Laura and Melanie Lyne customers. Responsibilities include handling incoming calls and responding to emails in both French and English. This is a temporary position.
What We're Looking For
Answer customer inquiries regarding in-store issues, product availability, online shopping assistance, shipping issues and tracking, promotions, and returns.
Process customer orders efficiently through phone or email.
Respond to customers in line with internal policies, procedures, and service level agreements (SLAs).
Document all inbound technical and service-oriented support calls in a case log system.
Investigate customer complaints to help determine service failures.
Resolve any concerns or issues effectively and professionally.
Escalate technical and service-oriented issues using established procedures.
Ideal Candidate
1 year of relevant experience.
Full-time and flexible availability from 8:00 AM - 8:00 PM on weekdays, and 9:00 AM - 5:00 PM on weekends.
Available for full-time on-site training for a 4-6 week period.
Hard Skills
Soft Skills
Work Hours
Flexible availability from 8:00 AM - 8:00 PM on weekdays, and 9:00 AM - 5:00 PM on weekends
Benefits
Competitive health and dental benefits, generous employee discounts on all brands, professional development programs, and career advancement opportunities within a large retail network.
Special Commitments
Available for full-time on-site training for 4-6 week period.
About the Company
Laura Canada
Laura Canada is an iconic family-owned women’s fashion retailer founded in 1930 by Laura Wolstein. The company operates over 140 stores across Canada under the Laura and Melanie Lyne banners, offering curated collections for women of all sizes including Petite and Plus. Based in Laval, Quebec, they specialize in high-quality apparel ranging from everyday essentials to elegant evening wear.
We respect your privacy
BerryMap uses cookies to provide essential features, analyze usage, and improve your experience. You can customize your preferences below.