Customer Account Specialist III, Customer Assistance
Description
The Customer Account Specialist III within TD Canada Trust's Customer Assistance department is responsible for collecting on various personal and small business banking arrears. The role involves understanding customer needs, providing legendary customer service through inbound and outbound calls, and offering advice on TD products and services to help customers resolve financial difficulties. Specialists are expected to efficiently resolve inquiries, meet performance objectives, and continuously learn and develop in their role.
What We're Looking For
Support customers through inbound and outbound calls, consistently delivering legendary customer service.,Provide the right advice to meet unique banking needs by understanding TD products, services, and solutions.,Resolve customer inquiries at the first point of contact by asking questions and responding with empathy.,Consistently reach performance objectives including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.,Actively participate in ongoing training and coaching support.
Ideal Candidate
High School Diploma or equivalent,Previous collection, credit experience and/or call center and banking experience is an asset
Minimum Education
High School Diploma or equivalent
Hard Skills
Soft Skills
Work Hours
37.5 hours/week; Rotation between 8am - 4pm & 10am - 6pm shifts, Monday - Friday
Benefits
Special Commitments
Mandatory Training: 8am - 4pm Mon - Fri for 6 weeks, onsite at 1595 Telesat Court, Ottawa, Ont / 4605 Lapiniere Boulevard, Suite 300, Brossard, Quebec,After training, hybrid: Once a month on site,Candidate must be Bilingual in English & French
Also Available At
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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