Contact Centre Representative (Credit Counsellor, Client Account Management)

Connect with clients to discuss repayment options for outstanding debts.,Assess client profiles and ask relevant questions to understand reasons for payment delinquencies.,Ensure clients are aware of their contractual obligations.,Offer solutions to prevent further delinquencies.,Able to attend primary CIBC location within two hours upon request (for Agent@Home program).,Secure workspace with a door to minimize distractions for remote work.,Wired internet connection with minimum 15 mbps download and 10 mbps upload speed (satellite internet prohibited).,Flexibility to work shifts including evenings and weekends within contact centre hours.,Client engagement: understand priorities, advise on solutions, and provide financial plans using knowledge of cash management, credit, investment, and wealth protection.,Call Ownership: respond to incoming/outbound calls professionally and empathetically.,Problem Solving: effectively obtain information and use networks to identify and solve problems.,Performance Metrics: thrive in an environment that rewards performance through regular reporting and coaching.,Multitasking Efficiency: capture accurate information across multiple systems while engaging with clients, ensuring seamless service.

Client-focused approach, dedicated to finding the right solutions.,Eagerness to learn and grow knowledge.,Driven to succeed and motivated by achieving goals in a metrics-driven environment.,Passionate about people, building relationships, and trusting through respect and authenticity.,Ability to understand different perspectives, listen, and learn from others' experiences.,Alignment with CIBC values: Trust, Teamwork, and Accountability.

Must be able to attend primary CIBC location within two hours upon request.,Requires a secure home workspace with a door if working remotely.,Requires a wired internet connection (minimum 15 mbps download, 10 mbps upload); satellite internet is prohibited.