Contact Centre Representative -Inbound Easyline Everyday Banking
Description
This role involves supporting TD customers in a contact centre environment by handling inbound inquiries related to everyday banking. It emphasizes providing value, making a difference to customers and communities, and offers opportunities for growth within a supportive team.
What We're Looking For
Full-time commitment of 37.5 hours/week, 5 days/week after training.,Flexibility to work within business hours: Monday to Sunday, 6 am - 12 am, with various start times.,Mandatory in-person training for 13 weeks, Monday - Friday, 9:30 am - 5:30 pm.,Exceptional listening skills and curiosity to help customers.,Ability to multitask and navigate computer systems/applications with speed and accuracy.,Integrity in managing sensitive customer information.,Flexibility, resiliency, and a positive attitude.,Ability to work independently and as part of a team.,Digital literacy across a broad range of devices.
Ideal Candidate
Preference given to those with experience in financial or service industries.
Hard Skills
Soft Skills
Work Hours
37.5 hours/week, 5 days/week (after training); training 9:30 am - 5:30 pm, Monday - Friday; business hours Monday to Sunday 6 am - 12 am.
Benefits
Special Commitments
Mandatory in-person training; Flexibility to work within extended business hours (Monday to Sunday 6 am - 12 am).
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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