Contact Center Solutions Specialist
Description
Bell Canada is seeking a highly motivated and disciplined Contact Center Solutions Specialist to join their dynamic Network team. This role involves providing application and infrastructure support, monitoring, and management of contact center solutions for business customers. The specialist will work to proactively prevent downtime, troubleshoot technical problems, and ensure service stability and quality. They will collaborate with architects, product owners, and developers, and contribute to continuous improvement and innovation within a supportive team environment.
What We're Looking For
Motivated to find and implement innovative solutions that improves service for our customers,Troubleshoot and resolve technical problems for our customer solutions,Proactively prevent downtime of the Contact Center applications and infrastructure using your technical and analytical skills,Solidify customer loyalty, relationships and satisfaction,Work in synergy with various partners and stakeholders,Take the lead and maintain the solution stability and service availability across Bell,Work with Cloud and on-premises contact centre solutions
Ideal Candidate
Minimum of 3 years of experience in a relevant technical or product management role,Hands-on experience with Contact Center platforms such as Genesys Cloud, Genesys On-premises, Nice CX, PureConnect, Verint, Avaya, Cisco, and AudioCodes,Proficient in programming and scripting languages (e.g., Java, JavaScript, SQL),Solid understanding of networked systems including client/server architecture, web applications/services, and layered application design,Familiarity with databases, networking, system administration, and Voice over IP (VoIP) technologies,Demonstrated ability to lead transformation with agility, communicate effectively across all levels, and solve complex problems strategically,Committed to continuous learning and thrives under pressure in collaborative environments
Hard Skills
Soft Skills
Work Hours
Flexible based on business needs
Benefits
Special Commitments
Must be based in Canada and report to a set Bell office for a minimum of 3 days a week for hybrid arrangement.
Also Available At
About the Company
Bell Canada
Bell Canada is the country's largest communications company, providing consumers and businesses with solutions for all their communications needs. The company offers a wide range of services including high-speed fibre internet, 5G wireless networks, digital TV, and enterprise-level AI and cloud solutions. Bell is committed to connecting Canadians from coast to coast while fostering innovation through significant infrastructure investments.
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