Contact Center Rep III, Everyday Banking - Concierge (Markham, On)
Description
This role involves supporting TD customers through inbound calls, addressing account inquiries, resolving issues, and recommending suitable banking products and services. The representative will focus on delivering exceptional customer service, efficiently solving problems, meeting performance objectives, and continuously learning and developing their skills.
What We're Looking For
Candidates should have a High School Diploma or equivalent. Key requirements include exceptional listening and problem-solving skills, curiosity to understand customer needs, ability to multitask across various computer systems, digital literacy, flexibility, resilience, a positive attitude, and integrity when handling sensitive information. Preference is given to those with experience in financial or service industries.
Ideal Candidate
High School Diploma or equivalent, relevant experience (preferably in financial or service industries).
Minimum Education
High School Diploma or equivalent.
Hard Skills
Soft Skills
Work Hours
37.5 hours/week, 5 days/week.
Benefits
Special Commitments
Mandatory in-person onsite training for 13 weeks. Flexible to work within business hours (Monday to Sunday, 6 am - 12 am, various start times).
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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