Consultant, Service Request Management (SRM)

Engage with cross-functional partners to understand business needs and integrate SRM mandates, controls, and objectives into application workflows.,Proactively identify access-related risks, control gaps, and downstream impacts, working with partners to address them in line with governance and security expectations.,Support improvements in access provisioning practices, escalation handling, and project coordination to enhance service quality and operational resilience.,Navigate a complex, high-volume environment with multiple stakeholders, competing priorities, and ongoing audit exposure.,Collaborate with internal SRM teams, IAM, Security, Quality Assurance, and application owners to ensure consistent and compliant access outcomes.,Represent SRM effectively in project and governance forums, influencing decisions through strong communication, subject-matter expertise, and sound judgment.,Identify opportunities to simplify, standardize, or improve access processes while balancing speed, compliance, and security requirements.

3-5 years of experience in access management, service request management, or related technology operations, with exposure to risk, controls, or governance considerations.,Risk-aware, controls-focused mindset, understanding how access decisions impact security, compliance, and audit outcomes.,Experience partnering with Security, IAM, or Governance teams; exposure to IAM or PAM concepts is a strong asset.

Must be legally eligible to work at the specified location(s) and, where applicable, must have a valid work or study permit.