Consultant, Application Development and Support
Description
The Consultant, Application Development and Support will join CIBC’s Enterprise Payments Technology (EPT) team. The role involves investigating and providing second-level support for client and technical issues, system outages, and application-related questions from internal and external sources. Key responsibilities include maintaining production applications, managing day-to-day operational activities, handling escalations, coordinating recovery efforts, and offering 24/7 support. The consultant will also be involved in application programming, technical infrastructure design, solution development, and project delivery as a subject matter expert.
What We're Looking For
Provide investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external applications.,Maintain, prioritize and address issues to respective CIBC technology groups and vendors.,Maintain production applications and day-to-day operational activities.,Manage escalations and modify established procedures/approaches to suit specific situations.,Provide 24 x 7 support and coordination of recovery efforts.,Perform and coordinate complicated application programming activities.,Design the application's technical infrastructure using specific databases, programming languages, utilities, and testing approaches.,Lead the design and development of cost-effective and innovative solutions.,Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs.,Manage issue logs and Contact Centre requests.,Design and implement solutions to prevent recurrence to ensure client satisfaction.,Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards.,Develop and maintain productive relationships with Technology, QA, Project team and others.,Research, analyze and support the development and implementation of new and/or revised policies, procedures, and standards.,Investigate, analyze, and provide recommendations on issues and system outages.
Ideal Candidate
Experience in internal applications.,Working knowledge of brokerage products/services, structure and operations.,Minimum 5+ years strong experience in J2EE, Java, Oracle 12c, APIs – REST, SOAP.,Minimum 5+ years experience supporting complex distributed, highly critical & time sensitive Tier1 critical applications.,Experience supporting complex vendor-based applications.,Experience working with onsite and offshore resources.,Knowledge of Feedhub (for file transfer) & Autosys (Scheduler) (Nice to have).,MS Azure cloud (Nice to have).,Previous experience supporting payment applications (Nice to have).,Previous experience supporting fraud monitoring applications (Nice to have).,Familiarity with ISO20022 and other payment standards (Nice to have).
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
Special Commitments
Requires 24 x 7 support.
About the Company
Canadian Imperial Bank of Commerce (CIBC)
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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