Conseiller(ère) soutien apprentissage formation - centre de contacts

Collaborate closely with Contact Center management to ensure alignment between operational needs, training strategies, and learning support priorities.,Recommend orientations for agent training pathways and propose improvements to content and delivery methods.,Analyze learning evolution, evaluate the development of agents' operational skills, and advise managers on actions to support their growth.,Ensure continuous monitoring of industry best practices in learning, employee experience, and contact center performance.,Accompany and coach new agents during their post-training integration period to promote smooth and effective onboarding.,Deliver training content in-person or virtually, adapting methods to maximize engagement and comprehension.,Plan and facilitate workshops that foster learning, collaboration, and continuous improvement.

Relevant university degree and/or a minimum of 5 years of relevant experience in management, training, pedagogy, or continuous improvement.,Ability to conceptualize and structure best learning practices.,Contact center experience (an asset).,Excellent analytical and influencing skills, with a strong aptitude for supporting changes and transformations.,High autonomy in planning, executing, and monitoring initiatives.,Developed sense of organization and ability to establish priorities effectively.,Ease in developing and maintaining positive interpersonal relationships.,Demonstrated skills in team coaching, analysis, and problem-solving.

Bachelor's Degree