Concierge - Seasonal Advisor
Description
Aritzia is hiring Seasonal Concierge Advisors for their New Westminster, BC, Concierge Centre to provide exceptional client service across live chat, phone, and email channels. This role focuses on selling, styling, and efficiently resolving client inquiries to ensure high satisfaction. It's a seasonal position with opportunities for permanent placement or re-engagement in future seasons. Training is comprehensive, and there's significant growth potential within the company. The position offers an industry-leading starting wage of $22/hr.
## Compensation Details
Industry-leading starting wage of $22/hr.
What We're Looking For
Deliver world-class client service across all channels including Live Chat, Phone, and Email,
Sell clothes and earn client confidence through unparalleled styling expertise,
Resolve client inquiries efficiently, ensuring the highest levels of satisfaction,
Meet and exceed established performance targets,
Ability to start throughout April and May 2026,
Ability to work 30 hours per week for mandatory training in the first two weeks (Training typically Monday to Friday from 8:00 AM – 2:00 PM PST or 2:30 PM – 8:30 PM PST),
Ability to work shifts within operating hours of 8 AM - 9 PM PST (including evenings and weekends),
No extended time off from May through July during peak sales events
Ideal Candidate
Passion for providing world-class client service and building long-lasting client relationships,
Aspirational sense of individual style,
Desire to thrive on a high-performance team,
Commitment to learn and apply Aritzia’s values and standards,
Ability to communicate effectively in English (written and verbal),
Aptitude for learning and navigating diverse technology systems,
Retail, contact centre, customer service or hospitality experience is considered an asset
Hard Skills
Soft Skills
Work Hours
30 hours/week (for mandatory training in first two weeks); Shifts within 8 AM - 9 PM PST, including evenings and weekends
Benefits
Special Commitments
No extended time off from May through July during peak sales events
About the Company
Aritzia Inc.
Aritzia is a vertically integrated design house with an innovative global platform, home to an extensive portfolio of exclusive brands for every function and individual aesthetic. The company focuses on good design, quality materials, and timeless style with the well-being of its people and the planet in mind. Founded in 1984 in Vancouver, Canada, Aritzia creates and curates beautiful and beautifully made products, cultivates aspirational environments, offers engaging service, and connects through captivating communications, all under the concept of 'Everyday Luxury'.
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