Concierge - Bilingual Advisor (French)
Description
The Concierge Division at Aritzia focuses on delivering an Everyday Luxury experience to clients through engaging service and expert selling and styling. This role involves joining a dynamic, high-performing team, playing a key part in client experience, and offers significant career growth opportunities within the fashion industry. The position includes a comprehensive onboarding program and world-class Concierge education.
What We're Looking For
Deliver world-class client service across Live Chat, Phone, and Email in both French and English.,Achieve sales targets and build client confidence through unparalleled styling expertise.,Efficiently resolve client inquiries to ensure high satisfaction levels.,Meet and exceed established performance targets.,Ability to communicate effectively in English (written and verbal) and French (written and verbal).,Passion for providing exceptional client service and fostering long-lasting client relationships.,Possess an aspirational sense of individual style.,Desire to thrive within a high-performance team environment.,Commitment to learning and applying Aritzia's values and standards.,Aptitude for learning and navigating diverse technology systems.
Ideal Candidate
Proficiency in English (written and verbal) and French (written and verbal).,French as a first language is preferred.,Certifications in French language proficiency such as DALF C1 (Advanced) or C2 (Proficient) or CEFRL C1 or C2 are beneficial.,Previous experience in retail, contact centre, customer service, or hospitality is considered an asset.
Hard Skills
Soft Skills
Work Hours
Mandatory training of 30 hours per week for the first two weeks (typically Monday to Friday, 8 AM – 2 PM PST). Regular shifts fall within operating hours of 8 AM - 9 PM PST, including evenings and wee
Benefits
Special Commitments
No extended time off required from May through July due to peak sales events.
About the Company
Aritzia Inc.
Aritzia is a vertically integrated design house with an innovative global platform, home to an extensive portfolio of exclusive brands for every function and individual aesthetic. The company focuses on good design, quality materials, and timeless style with the well-being of its people and the planet in mind. Founded in 1984 in Vancouver, Canada, Aritzia creates and curates beautiful and beautifully made products, cultivates aspirational environments, offers engaging service, and connects through captivating communications, all under the concept of 'Everyday Luxury'.
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