Skip to main content

Description

The Complex Operations Manager at RBC Wealth Management monitors all complex operations activities, including the acceptance and distribution of client funds and securities. This role involves coaching and supervising complex operations associates to ensure compliance with branch, firm, and regulatory policies. Key responsibilities include overseeing client fund and securities transactions, reviewing and approving cost basis changes, communicating margin-related issues, generating reports, assisting with associate onboarding and training, resolving operational issues, coordinating system maintenance, and securing the cashiering office.

What We're Looking For

Oversee the delivery and receipt of all client funds and securities.,Review and approve cost basis changes and communicate margin-related issues to Financial Advisors and Client Associates, and then communicate resolution to the margin department.,Provide daily and monthly reports to the Complex Administrative Manager.,Partner with the Complex Administrative Manager to onboard and train new and existing associates.,Maintain strong and cooperative relationships between the operations associates and the offices in the complex by quickly and efficiently resolving issues and escalating problems.,Coordinate the maintenance of all operations-related systems and equipment for IT related projects, activities, changes and issues.,Secure the complex cashiering office at all times.,Minimum of 5 years of financial services industry experience.,Working knowledge of fixed income products, equities, mutual funds, insurance, annuities, the stock market, investments and retirement plans.,Series 7, 66 (or 63/65 licenses).,Attention to detail along with strong math, organizational and problem solving skills.,Excellent interpersonal verbal and written communication skills.,Ability to work effectively in fast-paced, deadline-driven environment, and manage multiple demands and competing priorities.

Ideal Candidate

Bachelor's degree (preferred).,Previous supervisory or management experience (preferred).,Series 8 (or 9/10) license or the ability to obtain within 12 months (preferred).

Minimum Education

Bachelor's Degree (preferred)

Hard Skills

Coaching Others
Customer Acquisition Strategy
Customer Relationship Management (CRM) Strategies
Customer Value Management
Long Term Planning
Negotiation
Sales Channels
Sales Forecasting
Financial Services Industry Knowledge
Fixed Income Products
Equities
Mutual Funds
Insurance
Annuities
Stock Market
Investments
Retirement Plans
Series 7 License
Series 66 License
Series 63 License
Series 65 License
Series 8 License
Series 9 License
Series 10 License
Math Skills
Organizational Skills
Problem Solving Skills

Soft Skills

Attention to Detail
Interpersonal Communication
Written Communication
Verbal Communication
Fast-Paced Environment Adaptability
Deadline Management
Prioritization
Coaching
Perseverance and Follow-Through

Work Hours

40 hours/week

Benefits

Comprehensive Total Rewards Program (bonuses, flexible benefits, competitive compensation, commissions, stock).
Supportive leaders for development (coaching, managing opportunities).
Opportunity to make a difference and lasting impact.
Dynamic, collaborative, progressive, and high-performing team environment.
Flexible work/life balance options.
Opportunities for challenging work.
Opportunities for progressively greater accountabilities.
Access to a variety of job opportunities across the business.
401(k) program with company-matching contributions.
Health insurance.
Dental insurance.
Vision insurance.
Life insurance.
Disability insurance.
Paid time-off plan.

Also Available At

About the Company

R

Royal Bank of Canada

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.

Purpose-driven
Inclusive
Innovative
Collaborative
Professional
View all jobs at Royal Bank of Canada

    We respect your privacy

    BerryMap uses cookies to provide essential features, analyze usage, and improve your experience. You can customize your preferences below.