Commercial Manager, Sales Support team (British Columbia)

Lead and manage a team of Account Representatives and Senior Account Representatives responsible for commercial financing activities, transactional and cash management services, client onboarding and account opening, and investment-related processing and support.,Provide coaching, guidance, and escalation management across all AR responsibilities.,Oversee daily operations and workload distribution to ensure service level commitments, quality standards, and turnaround times are met.,Conduct one-on-one meetings, coaching sessions, and annual performance reviews.,Design and deliver training programs that strengthen technical expertise, product knowledge, and risk awareness.,Monitor team capacity and ensure timely, accurate case management within CRM and operational systems.,Ensure accurate execution of Account Representative responsibilities, including account openings, online banking and cash management setups, credit facility setup and processing, and commercial financing activities.,Validate documentation quality and audit readiness across platforms.,Implement appropriate risk controls and manage escalations with clients and internal partners.,Ensure adherence to internal policies, procedures, and operational standards.,Collaborate with Sr Commercial Manager to align team objectives with organizational and regional priorities.,Drive process optimization, standardization, and change management initiatives.,Identify trends, risks, and opportunities to improve efficiency, quality, and client experience.,Support continuous improvement initiatives that reduce rework, improve cycle times, and strengthen controls.,Oversee adherence to regulatory requirements and internal governance standards.,Review compliance issues, manage exceptions, and ensure timely resolution.,Monitor margining, covenant tracking, and exceptional activity reporting.,Act as the primary escalation point for complex client, operational, and risk-related issues.,Contribute to a consistent, high-quality client experience across all AR-supported activities.

Bachelor's degree in Business, Finance, or a related field,7–10 years of banking experience, including a minimum of 3 years in a leadership role,Strong knowledge of commercial banking operations, including commercial financing, transactional services, client onboarding, and investment-related processing,Demonstrated experience coaching, developing, and engaging high-performing teams,Experience managing operational risk, compliance, and audit readiness,Proven ability to prioritize work, manage volume, and lead teams in a dynamic environment

Bachelor's Degree