This role within Bell's Customer Operations team involves installing, maintaining, and repairing services for business customers, particularly key and PBX equipment. Key aspects include providing excellent customer service, resolving inquiries, offering technical support, processing service requests, and managing customer accounts.
Install, maintain, and repair services for business customers, including key and PBX equipment.,Address customer inquiries and concerns.,Provide technical assistance.,Process orders and service requests.,Manage customer accounts.,Ensure overall customer satisfaction.,Ability to climb poles daily using ladders, spurs, and other tools.,Capable of frequent lifting and/or carrying objects up to 50 lbs, and lifting up to 100 lbs.,Ability to work effectively aloft.,Possession of a valid Driver's License.
Successful completion of an electrical/electronic engineering or computer technology program at a recognized technical training institute, OR,A university science degree in engineering, computers, or another relevant field, OR,A 2 or 3 year Certificate/Diploma in an Information Technology program, OR,Currently holds a valid IT industry network certification such as CISCO (CCENT or higher), Nortel (NCSS or higher), and/or Microsoft.
Certificate/Diploma or Bachelor's Degree in a relevant technical or science field
40 hours per week
Must be willing to travel (including potentially flying in helicopters and fixed-wing aircraft to remote locations and oil rigs),Requires Basic Offshore Survival training (where required)
Bell Canada is the country's largest communications company, providing consumers and businesses with solutions for all their communications needs. The company offers a wide range of services including high-speed fibre internet, 5G wireless networks, digital TV, and enterprise-level AI and cloud solutions. Bell is committed to connecting Canadians from coast to coast while fostering innovation through significant infrastructure investments.
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