Description
This role is responsible for leading the development, implementation, and optimization of collections and recovery strategies for the US retail portfolio. The manager leverages data-driven insights to minimize credit losses, ensure regulatory compliance, and improve operational efficiency while maintaining a positive customer experience. The position involves high-level stakeholder management and the translation of complex data into actionable business strategies.
What We're Looking For
Design and execute collections strategies across various product lines to mitigate risk,
Monitor and report on portfolio performance, identifying trends and areas for improvement,
Collaborate with internal partners in Risk, Finance, and Operations to align strategy with business goals,
Oversee the implementation of strategy changes within the collections systems,
Ensure all strategies adhere to federal and state regulations (e.g., FDCPA, FCRA),
Lead and mentor a team of analysts to drive high-performance results
Ideal Candidate
Extensive experience in credit risk management or collections strategy within the financial services industry,
Demonstrated ability to manage complex projects and cross-functional teams,
Deep understanding of US banking regulations and compliance standards,
Proven track record of using quantitative analysis to drive business decisions
Minimum Education
Bachelor’s Degree in Finance, Economics, Statistics, Mathematics, or related field (Master’s degree preferred)
Hard Skills
Soft Skills
Work Hours
40 hours/week
1 positions available
1 positions available
Benefits
Special Commitments
May require occasional travel to corporate hubs; Must pass a background check and credit check.
Also Available At
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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