Collection Customer Service Agent
Description
As a Collection Customer Service Agent, you will join the Collection team to suggest payment agreements to clients, contributing to their financial health. Your role involves contacting clients, building trust, analyzing financial situations, listening to needs, resolving issues, and setting up tailored financial solutions. You will also educate clients on their financial situation and highlight benefits.
What We're Looking For
High school diploma,Customer service and advisory experience,Aptitude for building strong relationships and proactively establishing ties with clients,Bilingualism (English/French) because the sector works with English-speaking and French-speaking clients
Ideal Candidate
High school diploma,Customer service and advisory experience,Aptitude for building strong relationships,Bilingualism (English/French)
Minimum Education
High school diploma
Hard Skills
Soft Skills
Work Hours
Monday to Friday, 11:30 a.m. to 8:00 p.m. (full-time), training during the day for the first weeks.
Benefits
Special Commitments
Starts with a 4 to 5 months training program in a hybrid format.
About the Company
National Bank of Canada
National Bank of Canada is one of the six systemically important banks in Canada, providing a comprehensive range of financial services to individuals, businesses, and institutional clients. Headquartered in Montreal, it is the leading financial institution in Quebec and holds strong positions across the country and internationally. The bank is committed to a people-first approach, fostering an entrepreneurial culture and sustainable growth for its communities.
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