Client Services Representative
Description
This role is for a Client Service Representative within the Personal and Business Banking Team. The individual will assist clients with daily banking needs, handle transactions, answer questions, and connect them with appropriate CIBC team members to help achieve financial goals. The position requires flexibility to work various banking center hours, including evenings and weekends, and potentially at multiple banking centers.
What We're Looking For
Help clients manage accounts and products, focusing on meaningful interactions.,Connect clients to the right CIBC team members.,Listen, ask questions, and resolve client issues, taking accountability.,Introduce clients to mobile banking applications and leverage technology.
Ideal Candidate
Client-focused approach.,Goal-oriented and motivated to make a difference.,Passionate about building relationships and connecting with diverse partners respectfully and authentically.,Eager to learn and grow knowledge, with a strong sense of curiosity.,Cares about people, respects different perspectives, and learns from others' experiences.,Embodies values of trust, teamwork, and accountability.
Hard Skills
Soft Skills
Work Hours
15 hours/week, flexible banking centre hours including evenings and weekends.
Benefits
Special Commitments
Flexible to work at multiple banking centres within a reasonable travel distance.,Must be legally eligible to work at the specified location(s) and, where applicable, have a valid work or study permit.,May be asked to complete an attribute-based assessment and other skills tests (e.g., simulation, coding, French proficiency).
About the Company
Canadian Imperial Bank of Commerce (CIBC)
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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