Client Service Representative
Description
As a Client Service Representative in the Personal and Business Banking Team at CIBC, you will assist clients with their daily banking needs, handle transactions, answer questions, and connect them with appropriate team members to help achieve their financial goals. You will focus on delivering an excellent client experience, solving problems, and leveraging technology to help clients manage their accounts effectively.
What We're Looking For
Help clients manage their accounts and products, focusing on a meaningful client experience.
Connect clients to the right CIBC team members.
Listen, ask questions, and take accountability for client issues, collaborating with others for solutions.
Become proficient in technology and introduce clients to mobile banking applications.
Ability to work flexible banking center hours, including evenings and weekends.
Flexibility to work at multiple banking centers within a reasonable travel distance.
Engage with purpose to find appropriate solutions for clients.
Motivated by accomplishing goals and making a difference.
Value relationships and connect with a diverse network of partners with respect and authenticity.
Passionate about continuous learning and possess a strong sense of curiosity.
Care about people, respect diverse perspectives, and learn from others' experiences.
Live by CIBC's values of trust, teamwork, and accountability.
Ideal Candidate
Client-focused approach with a commitment to finding the right solutions.
Goal-oriented with a drive to deliver best performance.
Passionate about building relationships and connecting with diverse individuals.
Eagerness to learn and strong curiosity.
Empathy and respect for different perspectives.
Alignment with CIBC values: trust, teamwork, and accountability.
Hard Skills
Soft Skills
Work Hours
15 hours/week, flexible to include evenings and weekends
Benefits
Special Commitments
Must be willing to work flexible banking centre hours including evenings and weekends. Requires flexibility to work at multiple banking centres within a reasonable travel distance. Requires full-time on-site presence.
About the Company
Canadian Imperial Bank of Commerce (CIBC)
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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