Client Service Representative

Help clients manage accounts and products.,Focus on the client experience and make interactions meaningful.,Connect clients to the right CIBC team members who can help them reach their goals.,Listen, ask questions, and put yourself in the client’s shoes; act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.,Become a technology expert and share knowledge by introducing clients to mobile banking applications.,Flexible to work banking centre hours, which may include evenings and weekends.,Flexible to work at multiple banking centres within a reasonable travel distance.,Legally eligible to work at the location(s) specified and, where applicable, must have a valid work or study permit.,May be asked to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency).

Puts clients first, engages with purpose to find the right solutions, and goes the extra mile.,Goal-oriented, motivated by accomplishing goals and delivering best.,Passionate about people, finds meaning in relationships, and connects with others through respect and authenticity.,Loves to learn, passionate about growing knowledge, and has a strong sense of curiosity.,Cares about people and respects different perspectives, listens to and learns from the experiences of others.,Brings real self to work and lives CIBC values: Trust, Teamwork, and Accountability.

Must be flexible to work banking centre hours, which may include evenings and weekends.,Must be flexible to work at multiple banking centres within a reasonable travel distance.