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Description

As a Client Service Representative at CIBC, you will be a key member of the Personal and Business Banking Team, working in a fast-paced Banking Center. Your primary role will be to assist clients with their daily banking needs, answering questions, processing transactions, and connecting them with appropriate team members to help them achieve their financial goals. You will be expected to provide excellent client service by focusing on meaningful interactions and leveraging technology to introduce clients to mobile banking applications. The role requires flexibility to work various banking center hours, including evenings and weekends, and at multiple banking centers within a reasonable travel distance. You are empowered to make a meaningful impact and are valued for your contributions.

What We're Looking For

Help clients manage their accounts and products

Focus on the client experience and make interactions meaningful

Connect clients to the right CIBC team members who can help them reach their goals

Listen, ask questions, and put yourself in the client’s shoes

Take accountability for client issues and collaborate with others for solutions

Become a technology expert and introduce clients to mobile banking applications

Hard Skills

Client Issue Resolution
Client Service
Customer Experience (CX)
Digital Literacy
Financial Products
Standards Compliance
Transaction Services

Soft Skills

Empathy
Interpersonal Communication
Client focus
Goal oriented
Passionate about people
Love to learn
Curiosity
Respect
Authenticity
Trust
Teamwork
Accountability

Work Hours

30 hours/week, may include evenings and weekends

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers (social, points-based recognition program)
Purpose Day (paid day off for growth and development)

Special Commitments

Flexible to work at multiple banking centres within a reasonable travel distance.

About the Company

C

Canadian Imperial Bank of Commerce (CIBC)

CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.

Client-focused
Inclusive
Collaborative
Innovative
Professional
View all jobs at Canadian Imperial Bank of Commerce (CIBC)

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