As a Client Service Representative at CIBC, you will be a key member of the Personal and Business Banking Team, working in a fast-paced Banking Center. Your primary role will be to assist clients with their daily banking needs, answering questions, processing transactions, and connecting them with appropriate team members to help them achieve their financial goals. You will be expected to provide excellent client service by focusing on meaningful interactions and leveraging technology to introduce clients to mobile banking applications. The role requires flexibility to work various banking center hours, including evenings and weekends, and at multiple banking centers within a reasonable travel distance. You are empowered to make a meaningful impact and are valued for your contributions.
Help clients manage their accounts and products
Focus on the client experience and make interactions meaningful
Connect clients to the right CIBC team members who can help them reach their goals
Listen, ask questions, and put yourself in the client’s shoes
Take accountability for client issues and collaborate with others for solutions
Become a technology expert and introduce clients to mobile banking applications
30 hours/week, may include evenings and weekends
Flexible to work at multiple banking centres within a reasonable travel distance.
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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