This role is for a Client Service Representative within the Personal and Business Banking Team at CIBC. The individual will work in a fast-paced banking center, assisting clients with their daily banking needs, transactions, and proactively connecting them with appropriate team members to help achieve financial goals. The role emphasizes client engagement, problem-solving, and leveraging technology to enhance the client experience, including introducing clients to mobile banking applications.
Assist clients with daily banking needs, transactions, and account management.,Proactively connect clients to the right CIBC team members.,Focus on delivering an excellent client experience and making interactions meaningful.,Listen, ask questions, and take accountability for client issues, collaborating with others to create solutions.,Become proficient in technology and introduce clients to mobile banking applications.,Be goal-oriented, passionate about people, and committed to learning and growing knowledge.,Demonstrate values of trust, teamwork, and accountability.
Legally eligible to work at the specified location(s) and, where applicable, must have a valid work or study permit.,May be asked to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency).
30 hours/week; flexible to work banking center hours, which may include evenings and weekends.
Flexible to work banking center hours, which may include evenings and weekends.,Flexible to work at multiple banking centers within a reasonable travel distance.,Must be legally eligible to work at the location(s) specified and have a valid work or study permit if applicable.
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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