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Description

This role is for a Client Service Representative within the Personal and Business Banking Team at CIBC. The individual will work in a fast-paced banking center, assisting clients with their daily banking needs, transactions, and proactively connecting them with appropriate team members to help achieve financial goals. The role emphasizes client engagement, problem-solving, and leveraging technology to enhance the client experience, including introducing clients to mobile banking applications.

What We're Looking For

Assist clients with daily banking needs, transactions, and account management.,Proactively connect clients to the right CIBC team members.,Focus on delivering an excellent client experience and making interactions meaningful.,Listen, ask questions, and take accountability for client issues, collaborating with others to create solutions.,Become proficient in technology and introduce clients to mobile banking applications.,Be goal-oriented, passionate about people, and committed to learning and growing knowledge.,Demonstrate values of trust, teamwork, and accountability.

Ideal Candidate

Legally eligible to work at the specified location(s) and, where applicable, must have a valid work or study permit.,May be asked to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency).

Hard Skills

Client Issue Resolution
Client Service
Customer Experience (CX)
Digital Literacy
Financial Products
Standards Compliance
Transaction Services

Soft Skills

Empathy
Interpersonal Communication
Problem Solving
Client Engagement
Goal Orientation
Passion for People
Curiosity
Respect
Authenticity
Trust
Teamwork
Accountability

Work Hours

30 hours/week; flexible to work banking center hours, which may include evenings and weekends.

Benefits

Competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers (social, points-based recognition program)

Special Commitments

Flexible to work banking center hours, which may include evenings and weekends.,Flexible to work at multiple banking centers within a reasonable travel distance.,Must be legally eligible to work at the location(s) specified and have a valid work or study permit if applicable.

About the Company

C

Canadian Imperial Bank of Commerce (CIBC)

CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.

Client-focused
Inclusive
Collaborative
Innovative
Professional
View all jobs at Canadian Imperial Bank of Commerce (CIBC)

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