Client Service Representative
Description
The Client Service Representative at CIBC will work in a fast-paced banking center, assisting clients with their daily banking needs, including managing accounts, processing transactions, and providing support. The role emphasizes delivering excellent client experiences, effectively resolving issues, and connecting clients with appropriate financial specialists. Candidates should be proficient in leveraging technology, particularly mobile banking applications, to help clients achieve their financial goals.
What We're Looking For
Help clients with day-to-day banking needs.,Answer questions and assist with transactions.,Proactively connect clients with the right CIBC team members.,Manage client accounts and products.,Focus on delivering a meaningful client experience.,Listen, ask questions, and empathize to solve client problems.,Take accountability for client issues and collaborate for solutions.,Introduce clients to mobile banking applications to manage their banking needs.
Ideal Candidate
Puts clients first and engages with purpose to find solutions.,Goal-oriented and motivated to make a difference.,Passionate about people and building diverse relationships.,Connects with others through respect and authenticity.,Eager to learn and possesses a strong sense of curiosity.,Cares about people and respects different perspectives.,Embodies CIBC values: trust, teamwork, and accountability.
Hard Skills
Soft Skills
Work Hours
22 hours/week, flexible hours including evenings and weekends
Benefits
Special Commitments
Flexible to work at multiple banking centres within a reasonable travel distance.
About the Company
Canadian Imperial Bank of Commerce (CIBC)
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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