Client Service Representative
Description
As a Client Service Representative in the Personal and Business Banking Team, you will assist clients with their daily banking needs, handle transactions, answer questions, and connect them with appropriate team members to help them achieve their financial goals. This role requires flexibility to work various banking center hours, including evenings and weekends, and potentially at multiple locations within a reasonable travel distance.
What We're Looking For
Help clients manage accounts and products, focusing on a positive client experience.
Connect clients to relevant CIBC team members.
Listen, ask questions, and take accountability for client issues, collaborating for solutions.
Become proficient in technology and introduce clients to mobile banking applications.
Prioritize client needs and find appropriate solutions.
Be goal-oriented and motivated to make a difference.
Value relationships and collaborate with a diverse network.
Demonstrate a passion for learning and curiosity.
Show empathy and respect for different perspectives.
Live by CIBC's values of trust, teamwork, and accountability.
Hard Skills
Soft Skills
Work Hours
15 hours/week, may include evenings and weekends
Benefits
Special Commitments
Flexible to work banking centre hours (evenings, weekends), flexible to work at multiple banking centres within a reasonable travel distance.
About the Company
Canadian Imperial Bank of Commerce (CIBC)
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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