Client Service Representative (Mandarin/Cantonese)
Description
This role within the Personal and Business Banking Team at CIBC involves assisting clients with their daily banking needs, transactions, and account management in a fast-paced banking center. The representative will also help connect clients with appropriate team members to achieve financial goals and educate them on mobile banking applications.
What We're Looking For
Manage client accounts and products, prioritizing client experience.,Connect clients to suitable CIBC team members for their financial goals.,Address client issues effectively, taking accountability and collaborating when necessary.,Become proficient in technology and guide clients on mobile banking usage.,Be flexible to work banking center hours, including evenings and weekends.,Be able to work at multiple banking centers within a reasonable travel distance.
Ideal Candidate
Client-first mindset with a focus on purposeful engagement.,Goal-oriented and driven to make a positive impact.,Passionate about building relationships and valuing diverse networks.,Eager to learn and possess strong curiosity.,Cares for people, respects different perspectives, and learns from others.,Embodies CIBC values: trust, teamwork, and accountability.
Hard Skills
Soft Skills
Work Hours
15 hours/week
Benefits
Special Commitments
Must be flexible to work at multiple banking centres within a reasonable travel distance.
About the Company
Canadian Imperial Bank of Commerce (CIBC)
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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