Client Service Representative
Description
This role at CIBC involves assisting clients with their daily banking needs within a fast-paced Personal and Business Banking Team. Responsibilities include managing accounts, facilitating transactions, and connecting clients to specialized team members to help them achieve financial goals. The position emphasizes delivering excellent client experiences, effective problem-solving, and guiding clients in leveraging mobile banking technologies.
What We're Looking For
Help clients manage accounts and products, focusing on meaningful interactions.,Connect clients to appropriate CIBC team members for their financial goals.,Act as an owner by taking accountability for client issues, and collaborate for solutions.,Become proficient in technology and introduce clients to mobile banking applications.,Flexible to work banking centre hours, including evenings and weekends.,Flexible to work at multiple banking centres within a reasonable travel distance.
Ideal Candidate
Client-focused, engaging with purpose to find the right solutions.,Goal-oriented and motivated to deliver the best results.,Passionate about people, finding meaning in relationships, and connecting with a diverse network.,Eager to learn and grow knowledge, with a strong sense of curiosity.,Cares about people, respects different perspectives, and learns from others' experiences.,Embodies CIBC values: trust, teamwork, and accountability.
Hard Skills
Soft Skills
Work Hours
15 hours/week; flexible, may include evenings and weekends.
Benefits
Special Commitments
Must be flexible to work at multiple banking centres within a reasonable travel distance.,Must be legally eligible to work at the specified location(s).,May require completion of attribute-based assessments and other skills tests (e.g., simulation, coding, French proficiency).,Artificial intelligence tools are used during the recruitment process.
About the Company
Canadian Imperial Bank of Commerce (CIBC)
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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