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Description

As a Client Service Representative for Personal and Business Banking, you will assist clients with their daily banking needs, including managing accounts, transactions, and connecting them to appropriate CIBC team members. The role emphasizes client engagement, problem-solving, and leveraging technology to enhance the client experience. It is a client-facing role in a fast-paced banking center.

What We're Looking For

Help clients manage accounts and products, focusing on meaningful interactions and connecting them to relevant CIBC team members.,Listen, ask questions, and take accountability for client issues, collaborating with others for solutions.,Become proficient in technology, introducing clients to mobile banking applications.,Must be legally eligible to work at the specified location(s) and possess a valid work or study permit if applicable.,Willingness to complete an attribute-based assessment and other skills tests (e.g., simulation, coding, French proficiency).

Ideal Candidate

Client-focused with a purpose to find the right solutions.,Goal-oriented and motivated to make a difference.,Passionate about building relationships and connecting with diverse partners through respect and authenticity.,Eager to learn and grow knowledge, possessing a strong sense of curiosity.,Cares about people and respects different perspectives, learning from others' experiences.,Embodies values of trust, teamwork, and accountability.

Hard Skills

Client Issue Resolution
Client Service
Customer Experience (CX)
Digital Literacy
Financial Products
Standards Compliance
Transaction Services

Soft Skills

Empathy
Interpersonal Communication
Client engagement
Problem solving
Leveraging technology
Goal-oriented
Passion for people
Curiosity
Respect for different perspectives
Teamwork
Accountability

Work Hours

15 hours/week, flexible to work banking centre hours which may include evenings and weekends

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers (social, points-based recognition program)

Special Commitments

Flexible to work at multiple banking centres within a reasonable travel distance.,Flexible to work banking centre hours, which may include evenings and weekends.,Requires legal eligibility to work at the specified location(s) and, where applicable, a valid work or study permit.

About the Company

C

Canadian Imperial Bank of Commerce (CIBC)

CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.

Client-focused
Inclusive
Collaborative
Innovative
Professional
View all jobs at Canadian Imperial Bank of Commerce (CIBC)

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