Client Service Representative [Hourly]
Description
As a Client Service Representative within the Personal and Business Banking Team, you will assist clients with their daily banking needs, including managing accounts, processing transactions, and addressing inquiries. A key part of the role involves connecting clients with suitable CIBC team members to help them achieve their financial objectives. You will be expected to prioritize client engagement, solve problems, and leverage technology like mobile banking applications to enhance the client experience.
What We're Looking For
Help clients manage accounts and products, focusing on a meaningful client experience.,Connect clients to appropriate CIBC team members to support their financial goals.,Address client issues, take accountability, and collaborate with others to find solutions.,Become proficient in technology and introduce clients to mobile banking applications.,Be flexible to work banking center hours, which may include evenings and weekends.,Be flexible to work at multiple banking centers within a reasonable travel distance.
Ideal Candidate
Prioritize clients and proactively seek solutions.,Goal-oriented and motivated to make a difference.,Passionate about building relationships and values a diverse network.,Committed to continuous learning and has a strong sense of curiosity.,Cares about people, respects diverse perspectives, and learns from others' experiences.,Embodies CIBC's values of trust, teamwork, and accountability.
Hard Skills
Soft Skills
Work Hours
15 hours/week, flexible to work evenings and weekends
Benefits
Special Commitments
Flexible to work banking centre hours, including evenings and weekends.,Requires flexibility to work at multiple banking centres within a reasonable travel distance.
About the Company
Canadian Imperial Bank of Commerce (CIBC)
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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