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Description

The Client Service Representative at CIBC will join the Personal and Business Banking Team in a fast-paced Banking Center. This role involves assisting clients with their daily banking needs, answering questions, processing transactions, and connecting them with appropriate team members to help achieve their financial goals. The position requires a focus on client experience, problem-solving, and leveraging technology to introduce clients to mobile banking applications.

What We're Looking For

Help clients manage accounts and products, focusing on meaningful interactions.,Connect clients with relevant CIBC team members.,Listen, ask questions, and take accountability for client issues.,Collaborate with others to find better solutions.,Become proficient in technology and introduce clients to mobile banking applications.

Ideal Candidate

Client-focused with a purpose to find solutions.,Goal-oriented and motivated to deliver best results.,Passionate about people and building diverse relationships.,Eager to learn and grow knowledge, possessing a strong sense of curiosity.,Engages with empathy and respect for different perspectives.,Embodies values of trust, teamwork, and accountability.

Hard Skills

Client Issue Resolution
Client Service
Customer Experience (CX)
Digital Literacy
Financial Products
Standards Compliance
Transaction Services

Soft Skills

Empathy
Interpersonal Communication
Problem Solving
Client Engagement
Accountability
Teamwork
Adaptability (flexible to work at multiple locations)
Relationship Building

Work Hours

15 hours/week, flexible hours including evenings and weekends.

Benefits

Competitive compensation
Banking benefit
Wellbeing support
Employee and family assistance programs
MomentMakers (social, points-based recognition program)

Special Commitments

Flexible to work banking centre hours, including evenings and weekends.,Flexible to work at multiple banking centres within a reasonable travel distance.,Temporary (Fixed Term) position.

About the Company

C

Canadian Imperial Bank of Commerce (CIBC)

CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.

Client-focused
Inclusive
Collaborative
Innovative
Professional
View all jobs at Canadian Imperial Bank of Commerce (CIBC)

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