Client Service Representative [Hourly]
Description
This role at CIBC involves working in a banking center to assist clients with their daily banking needs. Key responsibilities include managing accounts, facilitating transactions, and connecting clients with appropriate team members to help achieve their financial goals. The position emphasizes strong client engagement, effective problem-solving, and leveraging technology, such as mobile banking applications, to enhance the client experience.
What We're Looking For
Help clients manage their accounts and products.,Focus on the client experience and make interactions meaningful.,Connect clients to the right CIBC team members.,Listen, ask questions, and understand client needs to provide solutions.,Take accountability for client issues and collaborate for better solutions.,Act as a technology expert, introducing clients to mobile banking applications.
Ideal Candidate
Puts clients first and engages with purpose to find solutions.,Goal-oriented and motivated to deliver best performance.,Passionate about people, finding meaning in relationships, and building a diverse network.,Loves to learn, is curious, and passionate about growing knowledge.,Cares about people, respects different perspectives, listens, and learns from others.,Embodies CIBC values: trust, teamwork, and accountability.
Hard Skills
Soft Skills
Work Hours
25 hours/week
Benefits
Special Commitments
Flexible to work banking centre hours, which may include evenings and weekends.,Flexible to work at multiple banking centres within a reasonable travel distance.
About the Company
Canadian Imperial Bank of Commerce (CIBC)
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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