Skip to main content
Part-Time
On-Site

Client service representative, 30h/weekly - Kuujjuaq, QC

View on Map

Description

This role involves working in a fast-paced banking center as a Client Service Representative within the Personal and Business Banking Team. The main responsibilities include assisting clients with their daily banking needs, answering questions, facilitating transactions, and connecting them with appropriate team members to achieve their financial goals. The position focuses on client engagement, problem-solving, and leveraging technology to enhance the client experience.

What We're Looking For

Help clients manage accounts and products, focusing on client experience.,Connect clients to the right CIBC team members.,Listen, ask questions, and take accountability for client issues.,Introduce clients to mobile banking applications.,Flexibility to work banking center hours, including evenings and weekends.,Flexibility to work at multiple banking centers within a reasonable travel distance.

Ideal Candidate

Puts clients first and engages with purpose to find the right solutions.,Goal-oriented and motivated by accomplishing goals and making a difference.,Passionate about people, finding meaning in relationships, and connecting with a diverse network.,Loves to learn, passionate about growing knowledge, and has a strong sense of curiosity.,Cares about people, respects different perspectives, listens to and learns from others' experiences.,Embodies CIBC values: trust, teamwork, and accountability.

Hard Skills

Client Issue Resolution
Client Service
Customer Experience (CX)
Digital Literacy
Financial Products
Transaction Services

Soft Skills

Empathy
Interpersonal Communication
Problem Solving
Client Engagement
Goal-Oriented
Passion for People
Curiosity
Teamwork
Accountability
Trust
Adaptability

Work Hours

30 hours/week

Benefits

Competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers (social, points-based recognition program)

Special Commitments

Must be flexible to work banking center hours, which may include evenings and weekends.,Must be flexible to work at multiple banking centers within a reasonable travel distance.,Must be legally eligible to work at the specified location(s).,Where applicable, must have a valid work or study permit.,May be asked to complete an attribute-based assessment and other skills tests (e.g., simulation, coding, French proficiency).

About the Company

C

Canadian Imperial Bank of Commerce (CIBC)

CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.

Client-focused
Inclusive
Collaborative
Innovative
Professional
View all jobs at Canadian Imperial Bank of Commerce (CIBC)

    We respect your privacy

    BerryMap uses cookies to provide essential features, analyze usage, and improve your experience. You can customize your preferences below.