As a Client Service Representative at CIBC, you will work in a fast-paced banking center, assisting clients with their daily financial needs, including transactions and account management. The role involves focusing on providing an excellent client experience, solving issues, and introducing clients to mobile banking technologies. You will connect clients with appropriate CIBC team members to help them achieve their financial goals.
Help clients manage their accounts and financial products.,Prioritize client experience and make interactions meaningful.,Connect clients to the correct CIBC team members to support their financial objectives.,Actively listen, ask questions, and take accountability for resolving client issues, knowing when to collaborate for better solutions.,Become proficient with technology and educate clients on using mobile banking applications.,Be legally eligible to work at the specified location(s).
Client-focused approach: putting clients first and engaging with purpose to find solutions.,Goal-oriented: motivated by achieving goals and delivering high performance.,People-passionate: finding meaning in relationships and connecting with diverse partners through respect and authenticity.,Eager to learn: passionate about expanding knowledge and having a strong sense of curiosity.,Empathetic: caring about people and respecting diverse perspectives, listening to and learning from others' experiences.,Value-driven: embodying trust, teamwork, and accountability.
15 hours/week, with flexibility to work banking centre hours including evenings and weekends.
Flexible to work banking centre hours, including evenings and weekends.,Flexible to work at multiple banking centres within a reasonable travel distance.,Must be legally eligible to work at the specified location(s).
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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