Client Service Representative - Part-time (30hrs/weekly)
Description
This role is with the Personal and Business Banking Team at CIBC, focusing on client service in a banking center. The representative will assist clients with their daily banking needs, including answering questions, processing transactions, and connecting them with appropriate CIBC team members to help achieve their financial goals. It's an initial point of contact position emphasizing a positive client experience.
What We're Looking For
Help clients manage their accounts and products.
Focus on delivering a meaningful client experience.
Connect clients to the right CIBC team members to support their financial goals.
Engage in problem-solving by listening, asking questions, and taking accountability for client issues, collaborating with others when necessary.
Leverage technology by introducing clients to mobile banking applications.
Be flexible to work banking center hours, which may include evenings and weekends.
Be flexible to work at multiple banking centers within a reasonable travel distance.
Be legally eligible to work at the specified location(s) and possess a valid work or study permit where applicable.
Ideal Candidate
Puts clients first and engages with purpose to find solutions.
Goal-oriented and motivated to make a difference.
Passionate about people, finding meaning in relationships, and connecting with a diverse network.
Enjoys learning and possesses a strong sense of curiosity.
Cares about people, respects different perspectives, and learns from others' experiences.
Embodies CIBC values: trust, teamwork, and accountability.
Hard Skills
Soft Skills
Work Hours
30 hours/week
Benefits
Special Commitments
Must be flexible to work at multiple banking centres within a reasonable travel distance.
About the Company
Canadian Imperial Bank of Commerce (CIBC)
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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